What others think about Adobe

Alex King--Wrote a very long post on his blog in 2007. His experience was like mine in many ways. He bought CS2 after the release of CS3 and was promised to receive the upgrade. He sent in receipts and was told that they never arrived. The difference between his experience and mine is that he eventually received what he paid for, and I didn't. Also, he said the customer "service" people were polite to him, they definitely weren't polite to me! See the full post here

Ryan Stewart, Brandon Ellis, and others give their experiences with Adobe. See the full post at here

J.T. outlines a HORRIBLE experience with Adobe Customer Support in great detail. It's just amazing that a company that produces such amazing products treats their customers like dirt after they've shelled out thousands of dollars for their products. See the full-text post here.

There are countless other sites dedicated to how Adobe treats their customers. If you want more, just shoot me an email at har06053@byui.edu